Frequently Asked Questions

If you have a question which isn't answered below, please call us on 01789 868569

Who can order from Mill Sales Direct?

Anybody! We are primarily a Business2Business supplier, but we also sell to consumers too - just remember to add VAT to our prices (which is done for you at the checkout).

How do I order from Mill Sales Direct?

It couldn't be easier. You can place your order in the following ways:

Online (24 hours a day, 365 days a year) - Our website is packed with 100's of products and is growing all the time. We offer the best choice of cleaning and disposable products online!

Our website incorporates the latest online security features to make sure internet shopping is safe. If you can't find what you are looking for, please call our sales team on 01789 868569, and we'll endeavour to find exactly what you're looking for!

By Phone (01789 868569 9.30am–4.30pm Monday-Friday) – Our dedicated sales staff are on hand to offer expert friendly advice and take your order by phone during working hours. 

By Post - You can post your orders to:

Mill Sales Direct Ltd.

Unit 2 Hatton Rock Business Park

Stratford Upon Avon

Warwickshire

CV37 0BX

Remember to include either an email address or fax number and we will confirm your order back to you. 

By email:

[email protected]

How do I pay for my order?

You can pay by card, online or over the phone using one of the following cards:

Visa

Visa Debit

Mastercard

Maestro

We also accept payments through Paypal Express Checkout and via our Internal Credit system.

Please note, payment will be taken as soon as your order is received - we have to do this in order to get your order moving. If there are any problems with your card, one of our sales team will call you.

You can pay by cheque, please call our sales team on 01789 868569 for details. We will send you a Pro Forma invoice to attach your cheque to and send back by post. This allows us to ensure your order is processed as quickly and efficiently as possible. Alternatively, you can send your order through the post with your cheque to: 

Mill Sales Direct Ltd

Unit 2 Hatton Rock Business Park

Stratford Upon Avon

Warwickshire

CV37 0BX

You can open a credit account (not available for consumers).

Or by bank transfer, please phone us on 01789 868569 for our bank details.

 

Who can open a credit account?

Instant Credit Accounts available for: Government bodies, Local Authority, NHS, MOD, Schools, Colleges, Universities etc. 

For businesses, you can apply by email by contacting us at [email protected] For this, we will need your company details including a company registration number (where applicable). 

Credit accounts will be accepted subject to a third party credit check. You can also call our sales team on 01789 868569 and they will set up an account for you. 

Once your order is placed, we will send you an email confirmation to confirm that your account is open and your order has been processed. 

How long will my order take?

Unlike our competitors - the majority of items on our website are in stock and will be delivered the next working day . 

When will my delivery be made?

Deliveries can only be made during working hours, Monday to Friday. 

Where do you deliver?

We can only deliver items within the UK. Delivery is charged at a flat rate of £7.95, however all orders over £75 are entitled to FREE Delivery. FREE delivery applies to addresses within UK Mainland, and for the majority of items delivery is also free to the Highlands of Scotland. If there are any issues we will contact you as soon as possible once your order is placed.

If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at [email protected] or call on 01789 868569.

 

What if I have a problem with my order?

We take customer services seriously!

We know that from time to time, things don't go 100% to plan. But unlike other companies who leave you on hold for long periods of time, we want to get the problem sorted as quickly as possible for you. If you have any problems with your order, please do not hesitate to send an email to [email protected] and we will reply within 30 minutes with either an answer, or to let you know we are dealing with your problem.

We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to admin@millsalesdirect.com and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.

We understand that some things can't be sorted by email - in these cases, please call on 01789 868569 Calls are charged at local rates (not expensive 0870 numbers), and we promise not to keep you on hold in a queue.